ISO-9001

Certification to ISO 9001

How to get certified to ISO 9001

We make the certification process simple. After we have received your application, we appoint a client manager who will guide you and your business through the following steps.

  1. Gap analysis –
    This is an optional pre-assessment service where we take a closer look at your existing quality management system and compare it with the requirements of the ISO 9001 standard. This helps identify areas that need more work before we carry out a formal assessment, saving you time and costs.
  2. Formal assessment –
    This happens in two stages. First, we review your organisation’s preparedness for assessment by checking if the necessary ISO 9001 procedures and controls have been developed. We will share the details of our findings with you so that you can close any gaps we have found. If all the requirements are in place, we will then assess the implementation of the procedures and controls within your organisation, to make sure that they are working effectively as required for certification.
  3. Certification and beyond –
    When you have passed the formal assessment, you will receive an ISO 9001 certificate, which is valid for three years. Your client manager will stay in touch during this time, paying you regular visits to make sure your system does not just remain compliant, but that it continually improves.

ISO-14001

Certification to ISO 14001

Environmental Management

ISO 14001 certification brands your business as environmentally responsible, winning you recognition and new business opportunities. It helps you demonstrate how committed you are to reducing your environmental impacts, and to meeting stakeholder expectations of sustainability.

How to get certified to ISO 14001

We make the certification process simple. After we have received your application, we appoint a client manager who will guide you and your business through the following steps.

  1. Gap analysis –
    This is an optional pre-assessment service where we take a closer look at your existing environmental management system, and compare it with ISO 14001 requirements. This helps identify areas that need more work before we carry out a formal assessment, saving you time and costs.
  2. Formal assessment –
    This happens in two stages. First, we review your organisation’s preparedness for assessment by checking if the necessary ISO 14001 procedures and controls have been developed. We will share the details of our findings with you so that you can close any gaps we have found. If all the requirements are in place, we will then assess the implementation of the procedures and controls within your organisation, to make sure that they are working effectively as required for certification.
  3. Certification and beyond –
    When you have passed the formal assessment, you will receive an ISO 14001 certificate, which is valid for three years. Your client manager will stay in touch during this time, paying you regular visits to make sure your system does not just remain compliant, but that it continually improves.

ISO-27000

Certification to ISO/IEC 27001

Information Security Management

Keep your information confidential with a certified ISO/IEC 27001 system and show that you have information security risks under control. Compliance with world-class standards can help you win customer trust and new business opportunities.

How to get certified to ISO/IEC 27001

We make the certification process simple. After we have received your application, we appoint a client manager who will guide you and your business through the following steps.

  1. Gap analysis 
    This is an optional pre-assessment service where we take a closer look at your existing information security management system and compare it with ISO/IEC 27001 requirements. This helps identify areas that need more work before we carry out a formal assessment, saving you time and costs.
  2. Formal assessment 
    This happens in two stages. First, we review your organisation’s preparedness for assessment by checking if the necessary ISO/IEC 27001 procedures and controls have been developed. We will share the details of our findings with you so that you can close any gaps we have found. If all the requirements are in place, we will then assess the implementation of the procedures and controls within your organisation to make sure that they are working effectively as required for certification.
  3. Certification and beyond 
    When you have passed the formal assessment, you will receive an ISO/IEC 27001 certificate, which is valid for three years. Your client manager will stay in touch during this time, paying you regular visits to make sure your system does not just remain compliant, but that it continually improves.

ISO-45001

Certification to ISO 45001

Occupational Health and Safety Management

Step 3: Certification

ISO 45001 Occupational Health and Safety Management system certification is hassle-free. You’ll be appointed a BSI Client Manager, a trusted expert with relevant industry experience to your business, who can guide you through the process.

You need to:

  • Contact us to book your certification assessment once you are ready; this is a two-stage process where the length varies based on the size of your organization
  • Ensure all the right people in your organization are available and prepared for the audit visit(s)
  • If all the requirements are in place, we’ll assess your processes and the implementation of ISO 45001 within your organization to make sure that they are working effectively as required for certification

The benefits of achieving certification to ISO 45001

Organizations who have adopted an Occupational Health and Safety management system tell us with BSI they benefit in the following ways:

  • 79% Helps us comply with regulations 
  • 64% Helps us manage business risk
  • 57% Inspires trust in our business
  • 55% Helps protect our business

ISO-50001

Certification to ISO 50001

Energy Management

Get the best energy efficiency credentials with ISO 50001 certification. Prove that your business is managing energy use effectively; that you are reducing your greenhouse gas emissions; and that you are working to meet environmental targets. Proof of compliance with ISO 50001 will demonstrate that you are a responsible business.

How to get certified to ISO 50001

We make the certification process simple. After we have received your application, we appoint a client manager who will guide you and your business through the following steps.

  1. Gap analysis 
    This is an optional pre-assessment service where we take a closer look at your existing energy management system and compare it with ISO 50001 requirements. This helps identify areas that need more work before we carry out a formal assessment, saving you time and costs.
  2. Formal assessment 
    This happens in two stages. First, we review your organisation’s preparedness for assessment by checking if the necessary ISO 50001 procedures and controls have been developed. We will share the details of our findings with you so that you can close the gaps we find. If all the requirements are in place, we will then assess the implementation of the procedures and controls within your organisation to make sure that they are working effectively as required for certification.
  3. Certification and beyond 
    When you have passed the formal assessment, you will receive an ISO 50001 certificate, which is valid for three years. Your client manager will stay in touch during this time, paying you regular visits to make sure your system does not just remain compliant, but that it continually improves.

ISO-10002

ISO 10002

Customer Satisfaction. Complaints Handling

Manage customer complaints effectively and you’ll have more chance of meeting their expectations as well. And you can quickly turn customer complaints into customer satisfaction instead – especially when you view complaints as an opportunity to improve what you do and how you do it. ISO 10002 for customer satisfaction can help you to achieve this whatever the size or nature of your business. The customer complaints management system is a basic but essential requirement for any business – especially businesses that want to become and remain successful.

What is ISO 10002 Customer Satisfaction. Complaints Handling?

Customers expect more and more from the service you provide. And your competitors are working harder to meet these expectations. You can too with ISO 10002, the international standard for customer satisfaction. ISO 10002 provides you with guidelines for putting in place your own complaints management system – helping you to identify complaints, their cause and how to eliminate them. ISO 10002 will also allow you to identify areas in your business where you can improve and eventually remove the cause of complaints. The ISO 10002 standard outlines management controls and processes that help you to handle customer complaints more effectively and efficiently – making sure that more customers are satisfied with the service you provide.

What are the benefits of customer complaint management?

  • Achieve operational efficiency to identify trends and causes of complaints
  • Resolve more complaints by adopting a more customer-focused approach
  • Engage staff with new customer service training opportunities
  • Integrate ISO 10002 with ISO 9001 to improve overall efficiency
  • Monitor and continually improve your complaints handling process.

Implementing ISO 10002 customer complaints management

There are many reasons to work with us to introduce and implement customer complaints management. That’s because we established the first complaints management system standard in 1999 (BS 860). This provided the foundations for the international standard ISO 10002. We can use this experience and knowledge to help you become an expert in managing customer complaints with your own ISO 10002 management system.

Top tips for implementing ISO 10002

  1. Get commitment and support from senior management.
  2. Engage the whole business with good internal communication.
  3. Compare existing management processes with ISO 10002 requirements.
  4. Get customer feedback on current complaints management.
  5. Establish an implementation team to get the best results.
  6. Map out and share roles, responsibilities, and timescales.
  7. Adapt the principles of ISO 10002 management systems to your business.
  8. Motivate staff involvement with training and incentives.
  9. Train staff to understand and use the ISO 10002 management system.
  10. Regularly review your ISO 10002 system to make sure it remains effective and that you are continually improving it.

How to get certified to ISO 10002

We make the certification process simple. After you apply, we appoint a client manager who will guide you and your business through the following steps.

  1. Gap analysis
    This is an optional service where we take a closer look at your existing complaints management system and compare it with ISO 10002 requirements. This helps identify areas that need more work before we carry out a formal assessment, saving you time and money.
  2. Formal assessment
    This happens in two stages. First we review your organization readiness for assessment by checking if the necessary ISO 10002 procedures and controls have been developed. We will share the details of our findings with you so that if we find gaps, you can close them. If all the requirements are in place, we will then assess the implementation of the procedures and controls within your organization to make sure that they are working effectively as required for certification.
  3. Certification and beyond
    When you have passed the formal assessment you will receive an ISO 10002 certificate, which is valid for three years. Your client manager will stay in touch during this time, paying you regular visits to make sure your system doesn’t just remain compliant, but that it continually improves.

Integrate your systems

ISO 10002 will stand alone as a single management system in your business. It can also be integrated with other management systems that share similar requirements, especially ISO 9001 Quality Management. You can use your knowledge of ISO 10002 complaint management system to develop quality management within your business or vice versa. Try using PAS 99 as a framework to identify and integrate common management system requirements for better energy solution performance.

ISO-13485

ISO 13485

Certification for medical devices

We provide ISO 13485 certification, an international standard that defines quality management system (QMS) requirements for manufacturers of medical devices. The primary objective of the standard is to facilitate harmonised QMS requirements for regulatory purposes within the medical device sector.

It is applicable to manufacturers of medical devices and to those organisations that support medical device manufacturers. Manufacturers have a duty to ensure that devices consistently meet customer requirements and meet all applicable regulatory requirements.

The international quality management system (QMS) standard for medical devices, ISO 13485:2016 (Medical Devices – Quality management systems – Requirements for regulatory purposes) and the European Standard version, EN ISO 13485:2016, were published on 1 March 2016. According to the International Accreditation Forum (IAF), a three-year transition period will apply to all existing ISO 13485:2003 and EN ISO 13485:2012 certifications.

EN ISO 13485:2012 maintains its status as a harmonised standard and the presumption of conformity. It is expected that this will stand until the end of the transition period which will end on 1 March 2019.

How can ISO 13485 certification benefit my organisation?

Despite the similarities with the previous version of ISO 13485, there are numerous subtle and detailed changes within ISO 13485:2016.

To win in the highly regulated and high stakes world of medical devices manufacturing, it is crucial to beat the competition and minimise any potential losses from surprise product launch delays.

LRQA’s thorough yet streamlined approach ensures you get the right type of guidance at any stage of the product life cycle, towards a timely market launch.

ISO-22000

ISO 22000

Food Safety Management Systems

ISO 22000 is an internationally recognised standard designed to systematically ensure food safety at every link of the supply chain.

ISO 22000 incorporates HACCP principles and is compatible with ISO 9001 quality management systems, making it the ideal basis for implementing a comprehensive, cost effective food safety management system.

Established in 2005, ISO 22000 was designed as an accessible, globally accepted standard, and is applicable to organisations of all sizes, involved in any aspect of the food supply chain. The standard covers the key components for ensuring food safety including interactive communication, system management, implementation of pre-requisite programmes and the continual review and improvement of the system.

Ultimate Verification is an accredited ISO certification body and our food safety experts have the knowledge and experience to guide you successfully through the entire certification process. Our ISO 22000 services include training and pre-audit assessment. We also offer ongoing support through follow-up audits and certification renewal.

ISO 22000 certification demonstrates your ongoing commitment to food safety, proves your integrity to the market, and enhances consumer confidence in your brand.

Saving you time and money. As an integrated programme, ISO 22000 implementation avoids the cost of multiple audits. Food safety management systems based on ISO 22000 promote continuous improvements in processes and performance, which can help your business become more efficient and because ISO 22000 is respected by governments and food safety experts worldwide, certification can open your business to new markets.

Ultimate Verification is a world leading food safety certification body, with accreditation for globally recognised programmes including the Food Safety System Certification (FS22000), British Retail Consortium Food Standard (BRC),International Featured Standards (IFS Food), and Safe Quality Food (SQF). Our expert food safety auditors can work with you to guarantee your products are produced, prepared, packaged, distributed and certified to the highest standards of food safety.

We also offer dedicated consultancy, auditing and certification services for Good Catering Practice Audits (GCP), HACCP and FS22000.

ISO-29990

ISO 29990

Show your commitment to delivering quality Learning Services

Companies worldwide have recognised the importance of shared knowledge. The resulting demand and growth of non-formal education and corporate training programmes provided by learning services providers have grown exponentially. Hence, it is essential that organisations seeking to conduct a learning programme for its employees engage a learning service provider (LSP) who is capable and competent to achieve the desired results.

ISO 29990 is a quality management system standard for providers of education and training services. ISO 29990 provides a unified model for a quality and professional mode of operation, as well as a common reference point for both LSPs and their clients for the conceptualisation, development and delivery of the specified programme.

There are a multitude of LSPs offering similar programmes. However, not all of the providers are competent and effective. With the ISO 29990 certification, the transparency and comparability of the various programmes offered by the many providers are increased. ISO 29990 is not only useful for organisations looking for a reputable partner to work with, but it also imposes on LSPs to ensure their consistency in providing quality services and improving organisational effectiveness.

Within TÜV SÜD, internationally accredited certification bodies offer services for various management systems. We have extensive experience in auditing and certifying a wide range of internationally recognised management systems, including ISO 29990. Our experienced team of global experts will guide you through the process, from on-site audits to certification. We will help you to identify opportunities and minimise potential risks. By being your partner, your company’s commitment to the highest standards will gain global recognition. Beyond the certification, we also provide you with feedback on the most effective ways to improve your existing procedures and enhance your company’s educational and training programmes.

  • In-depth assessment – Ultimate Verification will conduct a qualitative and quantitative analysis after the audit. A detailed report and analysis of your company’s programmes will be produced at its conclusion. By assessing your strengths and weaknesses, you will drive your business’ excellence levels and, ultimately, increase your profitability.
  • One-stop solution – In addition to the ISO 29990 certification, Ultimate Verification is also a one-stop provider for other certifications and management systems such as the ISO 9001 standard.

ISO-37001

ISO 37001

CERTIFICATION OF YOUR ANTI-BRIBERY MANAGEMENT SYSTEM

The ISO 37001 standard, published in 2016, is a certification standard for Anti-Bribery Management Systems. With highly qualified ISO 37001-auditors all over the globe, DQS is the preferred partner for a value-adding certification experience.

In the age of transparency, no organization can afford to take the risk of bribery lightly.  Investors, business associates, personnel and shareholders all need to be assured that the management has made every possible effort to prevent bribery at all levels of the organization. Implementing the ISO 37001 and certification through an independent third party enables you to do exactly that.

The ISO 37001 standard is designed to help an organization implement and maintain a proactive anti-bribery system. The standard, which replaced the British Standard 10500, provides a number of requirements that represent globally recognized good practice for anti-bribery. The standard is applicable to all kinds of organizations.

BENEFITS

  • The standard provides minimum requirements and supporting guidance for implementing an anti-bribery management system.
  • Certification to ISO 37001 provides assurance to management, investors, business associates, personnel, and other stakeholders that an organization has taken appropriate measures to prevent bribery.
  • Implementing the measures of the standard reduce the risk of malpractice
  • Implementation and certification can be used as evidence of due diligence in case of disputes
  • The ISO 37001 standard follows the same structure as ISO 9001, ISO 14001 and ISO 45001 and can easily be integrated into existing management systems
  • During the certification audit, our auditors detect potential for improvement and make recommendations to increase the effectiveness of your anti-bribery system