A certified quality management system meets the overall product and service quality high and demonstrates the organization’s commitment to quality and customer satisfaction.
The main system quality certification schemes are:
- Quality Management System - ISO 9001
- Servizi all’infanzia. Requisiti del servizio - UNI 11034
- Automotive - ISO/TS 16949
- Oil, petrochemical and natural
gas industries - ISO/TS 29001 - Quality system certification for
welding - EN ISO 3834 - Learning services for non-formal education
and training - Basic requirements for
service providers - ISO 29990 - Customer satisfaction - ISO 10000
- Servizio negli Istituti di Vigilanza
Privata - UNI 10891 - 5S Methodlodogy
- UNI EN 14065:2004
Summary of the standard: ISO 9001 is a standard of the quality management. It states the requirements for QM-systems and thus offers a basis for certification. The basic idea targets on organised work processes as a minimum requirement for good quality of the work results. It covers the regulation of recurrent workflows, the definition of responsibilities, the organisation of the information flow to internal and external interfaces and the execution of tests to secure the quality of work flows.
The way to quality is certified – thus ISO 9001 is a process management system. The standard demands clarity and documentation regarding the targets (what), the path to reach these targets (how) and the quality.
Target of the standard: Optimization of the course of processes within an organisation and the accompanying permanent assurance of qualitative equivalent products or services.
For whom?: For every company no regardless of size or industry-sector
Benefits:
- The documented organisational structure sets responsibilities and avoids friction losses with the organisation.
- The systematic and documented determination of customer needs leads to greater clarity between the customer and supplier and thus to higher customer satisfaction
- Reduction of failure costs to a minimum as errors will only occur once
- Image gain because the mark on each document, vehicle and in advertisements grants a leap of faith.
- The satisfaction of the employees is increased by actively supporting the company’s success.
- Improvement of the contribution margin due to reduction of in-house frictional losses thanks to clearly defined rules
Only for Italian Companies.
This is a technical specification related to requirements for the application of ISO 9001 in mass and spare parts production in the automotive industry. The standard’s purpose is said sector’s quality system for which it establishes common, coherent characteristics at an international level. Indeed ISO/TS 16949 aims to promote the development of a quality management system geared at ongoing improvement. This is to be achieved by preventing defects and reducing wastage in the supply chain which plays an increasingly important role in both the design and production of automobiles. In addition to the prerogatives of ISO 9001, ISO/TS 16949 includes specific sectoral requirements for the production and supply of services, awareness and training of workers, design and development, checking of measurement instruments and analysis and improvement.
ISO/TS 29001 is a technical specification which integrates ISO 9001 with requirements formulated for the oil, petrochemical and natural gas industries.
The standard, aimed at all organisations working within said sector’s production chain, focuses on developing a quality management system which guarantees ongoing improvement, prevention of defects, and reduction of variation and wastage in the supply chain.
Summary: Standard EN ISO 3834 is a guideline that establishes the quality requirements for proper management of the process of production using welding. It is a prerequisite to meet the requirements of the harmonized standard EN 1090 recently entered into force.
Target: The standard is meant to be used for manufacturing, both in the workshop and on site, of any type of welded construction in the fusion process.
Objectives: A quality management system certified according to EN ISO 3834 comprises the following objectives
- The effectiveness of the method used for design, implementation and monitoring of products manufactured by welding;
- The guarantee that the phase of construction is feasible and in accordance with the provisions of the project.
- Safety, both for those persons involved in the implementation phase and for end users.
- Production in suitable time.
- Use of appropriate technique ensuring constantly good quality of the product.
Benefits:
- Definition of welding requirements, i.e. a guideline for the testing / qualification of suppliers of welded products.
- Definition and maintenance of quality requirements for welding.
- Provision of rules and standards for compliance with welding quality demands.
- Valid integration of standard ISO 9001 as a guideline for the management of “special process” welding.
- Demonstration of compliance with quality requirements of customer specifications and welding application of rules can be easily provided by TÜV INTERCERT GmbH certification.
- Avoidance of multiple certifications for manufacturers operating internationally or in different sectors means cost savings. (Example: In the production of steel structures or pressure equipment, subject to European directives, also the manufacturing plants as well as the montage companies can demonstrate the compliance to the quality requirements on the means of an EN ISO 3834 certificate)
Summary: This International Standard specifies basic requirements for providers of learning services in non-formal education and training. In cases where the learning service provider is part of an organization that delivers products (goods and services) in addition to learning services, this International Standard only applies to the unit providing the learning services. Examples of non-formal education and training could include vocational training, life-long learning and in-company training (either outsourced or in-house). (cf. http://store.uni.com).
Target: Quality guarantee of education service and effectiveness of organizational processes within the organization.
For whom?
- Learning Services Providers dealing with vocational, linguistic or technical training;
- Companies and organizations providing training courses;
- Companies and organizations that have a department dedicated to training of employees;
- Training agencies born within the secondary schools.
Benefits:
- Provides an organizational model verifiable, certifiable and communicable;
- Increase the transparency and comparability of training services;
- Encourage the focus on student and learning results;
- Identify and protection needs (explicit, implicit, latent) of all interested parties;
- Optimization of business process improving the organizational effectiveness.
The International Standards Organization (ISO) issued many supporting standards which can be used in conjunction with the ISO 9000 series.
ISO 10000 Series regards customer satisfaction is compatible with ISO 9001 and supports the objectives of this standard through the effective and efficient application of a process to develop and implement a code of conduct related to customer satisfaction.
This International Standard series can also be used independently of ISO 9001 and ISO 9004; it can be used either independently or in conjunction with each other. When used together, they can be part of a broader and integrated framework for enhanced customer satisfaction through codes of conduct, complaints handling and dispute resolution. ISO 10004 complements ISO 10001, ISO 10002 and ISO 10003 by providing guidance on the monitoring and measuring of customer satisfaction. The information gained can guide the organization to take actions which can help to sustain or enhance customer satisfaction.
- ISO 10001:2018 – Customer satisfaction – Guidelines for codes of conduct for organizations
- ISO 10002:2018 – Guidelines for complaints handling in organizations
- ISO 10003:2018 Customer satisfaction – Guidelines for dispute resolution external to organizations
- ISO 10004:2018 Customer satisfaction – Guidelines for monitoring and measuring
Only for Italian Companies.
Summary: 5S is Nippon concept for workplace keeping; the name derives from five words that in Japanese start with letter “S”. The decision-making process usually comes from a dialogue about standardization, which builds understanding among employees of how they should do the work. The original concept of 5S has been twisted and partially lost: at first its real meaning was referred to five “good qualities” of a virtuous person or company, the transliteration or translation altered them as step of a process, and for this reason strongly within the framework of standard ISO.
Target of the standard: The list describes how to organize a workplace for efficiency and effectiveness by identifying and storing the items used, maintaining the area and useful items, and sustaining the new order, passing through 5 steps:
- Seiri – Sorting, remove what is not needed and keep what is needed.
- Seiton – Straightening, arranging properly tools, parts and instructions in such a way that the most frequently used items are the easiest and quickest to locate.
- Seiso – Sweeping, keep things clean and polished; no trash or dirt in the workplace.
- Seiketsu – Standardizing, maintain cleanliness after cleaning – perpetual cleaning.
- Shitsuke – Sustaining, maintain and review standards and do not allow a gradual decline back to the old ways.
For whom?: For every company, especially for industrial, installing, automotive sectors.
Benefits: TÜV INTERCERT got knowledge and qualified personnel to verify the efficient and effective application of 5S methodology, providing to companies:
- a prestigious attestation,
- successful and continuous improvement,
- collective collaboration,
- sense of belonging,
- participation for one goal.
Only for Italian Companies.